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Facilities Management Streamlines Processes

This retailer provides basic maintenance products for home, land, pet and animal owners. Through more than 1,300 stores, seasonally printed catalogs and a robust online presence, they offer clothing and footwear, lawn and garden supplies, tools, gun safes, fencing and trailers, accessories and more.


Challenge

The retailer was experiencing steady growth and expansion in the marketplace. This placed pressure on internal creative and production departments who began to require additional support to keep up with ever increasing catalog, insert and direct mail projects. The retailer needed a solution to improve efficiency and productivity in page layout and production, facilitate communication across internal teams and projects, and manage costs.


With more than 40 Quad experts working on-site, we have helped this leading national retailer’s internal team to focus on core business goals that increase the effectiveness of multiple channels, better target customers and stimulate growth.

Solution

We combined creative expertise with leading workflow productivity tools to deliver a ready-to-go team that had everything the retailer needed to be efficient and effective. Utilizing our proprietary Retail Studio™ software, the team helped to streamline the operational process and communication across teams and projects while improving the accuracy of page production. Additionally, we introduced our digital asset management system, which brought all of its assets together in one place for easy access by the entire team.

Results

Our facilities management team has been a critical part of this retailer’s aggressive growth strategy. With streamlined processes, consistent high-quality work and exceptional efficiency and use of automation tools, we have helped the retailer’s internal team to focus on core business goals that increase the effectiveness of multiple channels, better target customers and stimulate growth. Currently, the retailer employs more than 40 of our on-site experts who produce more than 9,800 pages and 18,000 images per year as the business continues to grow.

Our on-site facilities management team has been a critical part of this large national retailer’s aggressive growth strategy.

Sales Representative Quad/Graphics